Refund policy

Customer Responsibility for Returns

Unless an item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping. We do not charge hidden fees, restocking fees, or deductions from your refund.

How to Start a Return

To start a return, email us at support@amilliya.com within 30 days of receiving your order. Include your order number and a brief explanation of your return request.

If your item is faulty, damaged, or incorrect, we will provide a prepaid return shipping label. For all other returns, we will provide clear instructions on how to return your order at your own expense.

Returns sent without contacting us first may not be accepted.

About Our Return Address

Amilliya works with an international fulfilment partner to process and ship orders. Returns are sent directly to our fulfilment centre. This is standard practice for many online retailers and does not affect your consumer rights or our 30-day return guarantee.

Return Address

Company: Yiwu Cujia Trade Co.
Address: Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province, China

Please contact us before sending your return. Returns sent without prior approval may not be accepted.

Condition of Returned Items

To qualify for a refund:

Items must be unused, unworn, unwashed, and in their original condition.
Original packaging should be included whenever possible.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged or faulty, or you receive the wrong item, please contact us immediately.

You are entitled to a full refund or replacement, including any applicable shipping costs.

Non-Returnable Items

None. All items are eligible for return and refund, provided they meet the return conditions outlined above.

Your Legal Rights

Under applicable consumer protection laws, you may have rights that cannot be excluded or limited.

In addition, Amilliya voluntarily offers a 30-day return policy. Your statutory rights remain unaffected by this policy.

Refund Timeline

Your return will be inspected upon arrival.
Approved refunds are processed within 3 to 5 business days.
Refunds are issued to your original payment method.
Your bank or payment provider may require additional time before the refund appears in your account.

Need Help?

Questions? We’re here to help.

Email: support@amilliya.com

Contact Information

Shop name: Amilliya
Company name: MB Collective
Company Number: 42040802
Warehouse Address: 44, Victoria Gate, Vicar Ln, Leeds LS2 7AU, United Kingdom
Email: support@amilliya.com
Telephone: +44 7451 295090

Please note that our warehouse address is not our return address. Approved returns must be sent to the fulfilment centre listed in the Return Address section above.